Manager – Customer Service (New Delhi, Pusa Road) Female

2 - 7 Years
Delhi NCR

Job Description

Dear All

We are looking Customer Service Manager (Female) for banking & Finance company in Delhi location.

Key Roles & Responsibilities:

Be a one point contact for servicing needs of the biggest & the most important (Gold) customers of the company.
Coordinate between the various lines of business of the company to provide the deliverable required by these Gold clients. These deliverable could be: Monthly Report, Portfolio Statement, Research Article, Balance Information.
More information of a current financial event that they wanted to know more about
More details sought by them on a Page 3 type event we may have invited them to etc
Contact the company dormant clients with the objective of freezing time for a wealth manager visit.


Excellent Communication Skills Verbal & Written.
Understands what treating a client relationship with baby gloves means. Should be eager to over service the client
Candidate should understand & explain that she possesses skills of empathy
Emotional Quotient (EQ) of the candidate should be high
Maturity & Experience to handle including irate & clients with very high ego levels who are wealthy
Patience & Perseverence when interacting with dormant clients
Proficient in PC applications like Word/Powerpoint/Prezi/Excel etc.
Should have the ability to work on several things parallely. For e.g., service call with client(s)/generating a requested report by a client/coordinating promised response by the relevant vertical within the company/interacting with dormant clients etc.
This is an opportunity to work with the crme de la crme clients of the company.
Candidates who have worked in the credit card customer service division of American Express will be preferred.

Salary: INR 2,00,000 - 7,00,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Retail/Personal Banking

Role:Customer Service Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:B.B.A / B.M.S - Management, B.Com - Commerce

Company Profile

SMC Investments & Advisors Ltd

SMC Investments & Advisors Ltd
View Contact Details+

Recruiter Name:Ruby Sharma

Contact Company:SMC Investments & Advisors Ltd


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