We are looking Customer Service Manager (Female) for banking & Finance company in Delhi location.
Key Roles & Responsibilities:
Be a one point contact for servicing needs of the biggest & the most important (Gold) customers of the company.
Coordinate between the various lines of business of the company to provide the deliverable required by these Gold clients. These deliverable could be: Monthly Report, Portfolio Statement, Research Article, Balance Information.
More information of a current financial event that they wanted to know more about
More details sought by them on a Page 3 type event we may have invited them to etc
Contact the company dormant clients with the objective of freezing time for a wealth manager visit.
Excellent Communication Skills Verbal & Written.
Understands what treating a client relationship with baby gloves means. Should be eager to over service the client
Candidate should understand & explain that she possesses skills of empathy
Emotional Quotient (EQ) of the candidate should be high
Maturity & Experience to handle including irate & clients with very high ego levels who are wealthy
Patience & Perseverence when interacting with dormant clients
Proficient in PC applications like Word/Powerpoint/Prezi/Excel etc.
Should have the ability to work on several things parallely. For e.g., service call with client(s)/generating a requested report by a client/coordinating promised response by the relevant vertical within the company/interacting with dormant clients etc.
This is an opportunity to work with the crme de la crme clients of the company.
Candidates who have worked in the credit card customer service division of American Express will be preferred.
Salary: INR 2,00,000 - 7,00,000 P.A.
Industry:Banking / Financial Services / Broking
Functional Area:Financial Services, Banking, Investments, Insurance
Role Category:Retail/Personal Banking
Role:Customer Service Manager
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
UG:B.B.A / B.M.S - Management, B.Com - Commerce
SMC Investments & Advisors Ltd
Recruiter Name:Ruby Sharma
Contact Company:SMC Investments & Advisors Ltd